Today, Gizmodo reports that AppleCare, Apple’s customer support and service department, confirmed our doubts. On three separate phone calls, AppleCare representatives “acknowledged the antenna problem exists, offering the same solution as before: Buy a case or hold the iPhone differently.” The software update will “not fix this antenna problem, only change the way the phone displays the available signal, make it more accurate.”
While a cosmetic problem with the way the iPhone 4 displays signal strength may in fact exist, Apple is simply trying to distract from the iPhone 4’s well established design defect. Asking customers to hold the phone in a manner different from that which is advertised or to spend an additional $30 on Apple’s bumper is not an adequate response. Apple and AT&T need to honestly acknowledge and rectify this problem.
If you own an iPhone 4, and are interested in participating in our lawsuit against Apple and AT&T, please email me at firstname.lastname@example.org. I look forward to hearing from you.