Boy Genius Report has obtained the procedures/talking points Apple is providing to its AppleCare Reps for dealing with complaints about the iPhone 4’s antenna.
Most telling is the following:
Also telling is the glaring absence of any proposed software solution, which was widely gossiped about over the weekend. While the message has been refined a bit, it looks like Apple is sticking with Steve Jobs’ original message — just don’t hold it that way.
The iPhone 4’s antenna issues are not going away. They are the result of a inherent design flaw that was known to Apple well before they took your $199 or $299. This is the very definition of a false and deceptive trade practice.
If you own an iPhone 4, and are having these reception problems, please contact Daniel Ward at firstname.lastname@example.org.