Apple’s Internal Troubleshooting procedures re: iPhone 4 implicitly recognize the problem is in the metal band

Boy Genius Report has obtained the procedures/talking points Apple is providing to its AppleCare Reps for dealing with complaints about the iPhone 4’s antenna.

Most telling is the following:

“If a customer calls about their reception while the phone is sitting on a table (not being held) it is not the metal band”

Also telling is the glaring absence of any proposed software solution, which was widely gossiped about over the weekend. While the message has been refined a bit, it looks like Apple is sticking with Steve Jobs’ original message — just don’t hold it that way.

The iPhone 4’s antenna issues are not going away. They are the result of a inherent design flaw that was known to Apple well before they took your $199 or $299. This is the very definition of a false and deceptive trade practice.

If you own an iPhone 4, and are having these reception problems, please contact Daniel Ward at

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